Overview
My Account is the section of your INGOT Client Portal where you manage everything about you — as opposed to your trading accounts. It holds your personal details, your login password, your display preferences, your login security settings, and your verification documents.
This article explains the structure of the My Account panel and what each of its five tabs does, so you know exactly where to go for each change.
Step-by-step instructions
Follow the steps below to complete this process:
Where to find My Account
- Log in to your Client Portal at portal.ingotbrokers.com.
- Click the user icon at the top-right corner of your Dashboard.
- Select Profile Information.
- Use the five tabs across the top of the My Account panel to move between sections.
The five tabs
- Profile Information — your name, email address, phone number, country, citizenship, address and city.
- Change Password — the password you use to log in to the Client Portal.
- Profile Preferences — language, time zone, display currency, and which communications you receive.
- Security Preferences — Two-Factor Authentication: Email, SMS, Passkey, or Authenticator App.
- My Documents — your Identity Document and your Proof of Residence.
Which changes are instant, and which are reviewed
- Instant: Change Password and Profile Preferences. Click Update and the change applies straight away.
- Reviewed: Profile Information and My Documents. You submit a request, our team reviews it, and you're notified once it has been processed.
- The reason for the difference is simple — your name, address, country and documents form your verified account record, so they're checked before they change.
What is not in this section
- Your trading account passwords, leverage, labels and swap conditions live in the Accounts tab, not here. See the Accounts Management articles.
- Deposits, withdrawals and transfers live in the Funds section. See the Funds Management articles.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
You can't see the My Documents tab
- Confirm you're logged in and viewing the My Account panel rather than a single page. If the tab still isn't visible, refresh the page or try a different browser (Chrome or Firefox usually work best), then contact Customer Experience via live chat.
You see a banner about your password or Two-Factor Authentication
- That banner appears when your password is due to be changed or when 2FA hasn't been enabled yet. Both are quick to resolve — see the password and Two-Factor Authentication articles.
Your changes don't appear after clicking Update
- Refresh the page. If a Profile Information change appears not to have saved, remember that it's submitted as a request and appears only after approval.
Frequently asked questions
Q: Where do I find my account settings?
A: Log in to your Client Portal, click the user icon at the top-right corner, and select Profile Information. The five tabs across the top cover all your account settings.
Q: Why do some changes need approval and others don't?
A: Your name, contact details, address, country and documents form your verified account record, so they're reviewed before they change. Display settings and your password apply immediately.
Q: Is my Client Portal password the same as my trading account password?
A: No. They're separate. Changing one does not change the other.
Q: Where do I change my trading account settings?
A: In the Accounts tab, not in My Account. Each trading account has a three-dot menu (⋮) with its own actions.
Related articles
- How to update your personal information
- How to change your Client Portal password
- How to manage your profile preferences
- How to protect your account with Two-Factor Authentication
- Which documents we accept and how to upload them