Overview
Once you submit your verification, our team reviews your documents against regulatory requirements. This article explains typical review times, how to check your status, and what to do next once you're approved.
Step-by-step instructions
Follow the steps below to complete this process:
Typical review times
- Individual accounts — 5 to 40 minutes during working hours in most cases.
- Corporate accounts — typically longer due to additional due diligence.
- Additional information requested — review may take longer for a small percentage of cases.
- Outside working hours — reviews are 24/5 GMT+3, Monday to Friday. Submissions outside these hours are picked up when the team is next online.
How to check your status
- Log in to your Dashboard.
- Go to Verification — your status is shown at the top of the page.
- You will also receive an email notification when your verification is approved or requires attention.
Possible statuses
- Pending — under review by our team.
- Approved — you're verified and ready to deposit.
- Rejected / Additional information required — see the rejection article for next steps.
Once you're approved
- Add your Financial Information (payment method details) under Funds Management.
- Deposit funds — choose from Visa, Wire Transfer, Instant Crypto, or Gate to Pay.
- Transfer funds from your E-wallet to your trading account.
- Log in to MT4, MT5, or the INGOT Mobile App and place your first trade.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
Your verification has been Pending for more than 24 hours
- If it has been more than 24 hours during working days and your status is still Pending, contact Customer Experience via live chat — the team will be happy to check on your case. Also check your spam or junk folder for any emails from our team requesting additional information.
You received an email saying additional information is required
- Follow the instructions in the email. Go back to the Verification page, upload the requested document or update the required field, and submit for review again.
Your verification was rejected
- See the dedicated rejection article for the common reasons and how to resubmit.
Frequently asked questions
Q: I submitted after office hours — when will my verification be reviewed?
A: Reviews are conducted 24/5 GMT+3, Monday to Friday. Submissions outside these hours are picked up when the team is next online.
Q: I did not receive an email after submitting — is that normal?
A: You should receive an email once your verification is approved or if additional information is required. If you don't see it, check your spam or junk folder.
Q: Can I trade before my verification is approved?
A: No. You need to be verified before you can deposit funds and before you can start trading.
Related articles
- How to complete Individual Account Verification (KYC)
- How to complete Corporate Account Verification (KYC)
- What to do if your verification is rejected