Overview
Account verification (KYC) is required before you can deposit and trade. It is a one-time process that confirms your identity in line with regulatory obligations under FSA License SD117.
The Verification page for individual accounts has four sections: Profile Information, Profile Documents (Proof of Identity and Proof of Residence), Source of Income, and Terms and Conditions. This article covers all four in order.
Step-by-step instructions
Follow the steps below to complete this process:
Before you begin
- A valid Proof of Identity (passport, National ID, driver's license, or residency card) with at least 1 month of validity remaining.
- A valid Proof of Residence dated within the last 3 months.
- A device with a camera or scanner and good lighting.
Verification steps
- Log in to your Dashboard.
- Go to Menu, then Verification (or use the direct link https://portal.ingotbrokers.com/en/verification).
- Complete the Profile Information section (personal details).
- Upload your Proof of Identity (POI) — front and back if applicable.
- Upload your Proof of Residence (POR).
- Select your Source of Income (you can select more than one).
- Complete the Terms and Conditions declarations (Real Beneficiary, PEP, U.S. Citizenship).
- Submit your verification request for review.
Profile Information fields
- Abbreviation name (short / preferred name).
- Full name (English) — must match your Proof of Identity exactly.
- Email.
- Phone number with country code.
- Gender — Male or Female.
- Date of birth.
- Country of residence.
- Citizenship (nationality).
- Place of birth.
- Address — must match your Proof of Residence.
- City.
- Password — choose a strong password unique to your INGOT account.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
Your document will not upload
- Refresh the page and try again. Try a different browser (Chrome or Firefox usually work best). If on mobile, try switching to a desktop browser. Check the file format — use JPG, PNG, or PDF. Clear your browser cache and try once more.
The form will not submit
- Confirm every required field is filled in, the Terms and Conditions are accepted, and both POI and POR are uploaded. Refresh the page and try again.
Your verification is rejected
- The most common causes are unclear photos, POR too old, name or address mismatch, wrong page uploaded, or an ID expiring within the next month. See the rejection article for full guidance on resubmitting.
Frequently asked questions
Q: How long does verification take?
A: For Individual accounts, verification is typically completed within 5 to 40 minutes during working hours. Some cases require additional due diligence and may take longer.
Q: Do I need to complete KYC before I can deposit?
A: Yes. You cannot deposit funds or trade until your verification is approved.
Q: Is my personal information secure?
A: Yes. All documents you submit are handled securely and used only for identity verification in line with our regulatory obligations under FSA License SD117.
Q: Can I save my progress and come back later?
A: You should complete the four sections in one sitting. If you close the page mid-way, some information may not be saved.
Related articles
- Accepted Proof of Identity documents and requirements
- Accepted Proof of Residence documents and requirements
- Understanding Source of Income declaration
- Understanding the Terms & Conditions declarations
- Verification review times and how to check your status