Overview
The INGOT Card (Gate to Pay) lets you fund your trading account directly, send and receive money to and from other INGOT Card holders, and withdraw cash from any ATM.
This article covers both requesting the card and the two-part activation process (validation + app registration).
Step-by-step instructions
Follow the steps below to complete this process:
Before you request
- Make sure your personal details in your Client Portal are accurate — they're transferred directly to your INGOT Card application.
- Correcting details after the card is printed is much harder than fixing them beforehand.
Requesting the card
- Log in to your Client Portal Dashboard.
- Go to Funds Management → Deposit Funds → Gate to Pay.
- Click "Request Your INGOT Card".
- Fill in the required personal information.
- Upload any required documents.
- Click "Request" to submit.
What happens next
- Once approved, your card is printed.
- It's delivered to your registered address via ARAMEX courier.
- You'll receive an SMS with your Customer ID and an activation link.
Activation Part 1 — Get your card number
- You'll receive an SMS with a link and your Customer ID — copy the Customer ID.
- Click the link in the SMS.
- Enter your Customer ID and click Validate.
- You'll receive an OTP.
- Enter your Customer ID and OTP, then click Get My Card.
- Your INGOT Card number will be displayed — save it.
Activation Part 2 — Register in the INGOT Card App
- Download the INGOT Card Application from your device's app store.
- Open the app and click Register New User.
- Enter your phone number and INGOT Card number.
- Select your nationality.
- Upload your ID and proof of address.
- Take a selfie.
- Fill in your profile information.
- Create your username and password.
- Enter the OTP you receive on your phone.
- A confirmation message will appear.
- Click Activate to activate your card.
Have these ready before you start activation
- Your ID document.
- Proof of address document.
- A device that can take a selfie.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
Your card hasn't arrived
- Delivery times depend on your location. If the card hasn't arrived within the expected delivery window, contact Customer Experience via live chat and we'll investigate with ARAMEX.
You didn't receive the SMS or OTP
- Confirm your phone number is correct in your Client Portal profile. Check that your phone can receive international SMS. If you still don't receive the SMS or OTP, contact Customer Experience via live chat.
You're having an issue with the INGOT Card App
- Contact the team from within the INGOT Card application, or call the number printed on the back of your card. Our Customer Experience team is also happy to help via live chat.
Frequently asked questions
Q: What can I do with the INGOT Card?
A: Fund your trading account directly, send and receive money to and from other INGOT Card holders, and withdraw cash from any ATM.
Q: How is the card delivered?
A: Once approved, your card is printed and delivered to your registered address via ARAMEX courier.
Q: What documents do I need to activate the card?
A: You'll need your ID and proof of address ready before you start, plus you'll take a selfie in the app.
Q: Can I use the card to deposit into my trading account?
A: Yes. Once activated, use Gate to Pay on the Deposit Funds page to deposit directly from your INGOT Card.
Related articles
- How to deposit using your INGOT Card (Gate to Pay)
- How to deposit funds — overview of methods
- How to withdraw funds