Overview
If you have an INGOT Card (Gate to Pay), you can use it to fund your account directly from the Deposit Funds page.
This article walks you through the deposit process. If you don't have an INGOT Card yet, see the INGOT Card article for how to request one.
Step-by-step instructions
Follow the steps below to complete this process:
Steps
- Log in to your Client Portal Dashboard.
- Go to Funds Management → Deposit Funds.
- Select Gate to Pay (INGOT Card).
- Follow the on-screen instructions to complete the deposit.
Same-method rule reminder
- Gate to Pay deposits are withdrawn via Gate to Pay.
- You cannot mix methods — if you deposit via Gate to Pay, your matched withdrawal amount will be via Gate to Pay.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
You don't have an INGOT Card yet
You can request one from the Gate to Pay section. See the INGOT Card (Gate to Pay) article for the full request and activation process.
Your Gate to Pay deposit hasn't arrived
Check the processing time shown on the Gate to Pay page. If it's past that time, contact Customer Experience via live chat with your transaction reference.
Frequently asked questions
Q: I don't have an INGOT Card — can I still use Gate to Pay?
A: No. You need to request and activate an INGOT Card first.
Q: How will a Gate to Pay deposit be withdrawn?
A: Gate to Pay deposits are withdrawn via Gate to Pay — this is the same-method rule.
Q: Is depositing with Gate to Pay instant?
A: The specific processing time is shown when you select Gate to Pay on the Deposit Funds page.
Related articles
- How to deposit funds — overview of methods
- INGOT Card (Gate to Pay) — request and activate
- How to withdraw funds