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How to transfer funds between your E-wallet and trading account

Updated

Overview

Transfer Funds is used to move money between your E-wallet and your trading accounts (MT4 or MT5). Funds must be in your trading account to trade, and back in your E-wallet to withdraw.

This article walks you through both directions of transfer.

Step-by-step instructions

Follow the steps below to complete this process:

Transfer steps

  • Log in to your Client Portal Dashboard.
  • Go to Funds Management → Transfer Funds.
  • Select the source account (where the funds are now).
  • Select the destination account (where you want the funds to go).
  • Enter the amount you want to transfer.
  • Submit the request.

Common transfer scenarios

  • E-wallet → Trading account — needed before you can trade with deposited funds.
  • Trading account → E-wallet — needed before you submit a withdrawal request.

Timing and instant transfers

  • Internal transfers between your own accounts and E-wallet are usually instant.
  • If a transfer doesn't show after a few minutes, refresh the Account Transactions page.

Troubleshooting

If you run into issues, the most common causes and fixes are listed below.

  • Your transfer isn't showing after a few minutes

    • Refresh the Account Transactions page. If the transfer still isn't visible after several minutes, contact Customer Experience via live chat.

  • You deposited but can't trade

    • Deposits arrive in your E-wallet first — you need to transfer them to your trading account before you can trade. Use Transfer Funds to move the balance from your E-wallet to your MT4/MT5 trading account.

  • You want to withdraw but funds are in your trading account

    • Withdrawals are processed from the E-wallet, not the trading account. Use Transfer Funds to move the balance from your trading account back to your E-wallet, then submit the withdrawal.

Frequently asked questions

Q: How long do internal transfers take?

A: Internal transfers between your own accounts are usually instant.

Q: Why do I need to transfer funds after depositing?

A: Deposits always land in your E-wallet first. To trade, funds must be in your trading account (MT4/MT5).

Q: Do I need to transfer funds back to the E-wallet before withdrawing?

A: Yes. Withdrawals are processed from the E-wallet, not from your trading account.

Related articles

  • Understanding INGOT Funds Management
  • How to view your Account Transactions and E-wallet balance
  • How to withdraw funds