Overview
Account Transactions is where you review all your deposits, withdrawals, and internal transfers. You'll also see your current E-wallet balance, total deposits, and total withdrawals at a glance.
This article shows you how to access the page, filter your history, and interpret transaction statuses.
Step-by-step instructions
Follow the steps below to complete this process:
Accessing Account Transactions
- Log in to your Client Portal Dashboard.
- Go to Funds Management → Account Transactions.
- Or use the direct link: portal.ingotbrokers.com/en/account-transactions.
What you'll see on the page
- Current E-wallet balance at the top.
- Total deposits and total withdrawals at a glance.
- A full list of transactions with type, status, amount, and date.
- Filter and search controls to narrow the view.
How to filter your transactions
- By Transaction Type — Deposit, Withdrawal, or Internal Transfer.
- By Status — Processed, Pending, or Rejected.
- By Date Range — specify exact start and end dates.
Understanding transaction statuses
- Processed — the transaction is complete and reflected in your balance.
- Pending — the transaction is currently being processed.
- Rejected — the transaction did not go through; check your email for the reason.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
A transaction is missing from your history
- Refresh the page and check your date range and status filters — a filter may be hiding it. If it's still missing, contact Customer Experience via live chat with the approximate date and amount.
A transaction is stuck in Pending
- Compare the elapsed time against the processing time shown on the relevant Deposit or Withdraw Funds page for the method used. If it's past that time, contact Customer Experience via live chat with the transaction details.
Frequently asked questions
Q: How do I filter my transactions?
A: On the Account Transactions page, you can filter by Transaction Type (Deposit, Withdrawal, or Internal Transfer), Status (Processed, Pending, Rejected), and Date Range.
Q: How do I check my current E-wallet balance?
A: Your E-wallet balance is shown at the top of the Account Transactions page, and also on the main Dashboard header.
Q: What do the three transaction statuses mean?
A: Processed = complete; Pending = being processed; Rejected = did not go through (check your email for the reason).
Related articles
- Understanding INGOT Funds Management
- How to transfer funds between your E-wallet and trading account
- How to deposit funds — overview of methods
- How to withdraw funds