Overview
You can disconnect from a Provider at any time from the Copy Trading platform. Once you unsubscribe, no further trades will be copied from that Provider to your account.
This article walks you through the disconnection process step by step.
Step-by-step instructions
Follow the steps below to complete this process:
Disconnection steps
- Log in to your Client Portal Dashboard.
- Click the Copy Trading tab on the left-hand menu.
- Click the Become a Follower button in the top-right of the page.
- At the bottom of the Register page, click Login as a client.
- Enter your Server, Trading Account Number (Username), and Password, then click Log in.
- In the top-left of the page, click My Portfolio.
- Under the Provider section (bottom-left), click the name of the Provider you want to disconnect from.
- Click Actions in the top-right of the page.
- Select Unsubscribe to disconnect your account from the Provider.
What happens after you unsubscribe
- No further trades will be copied from that Provider to your account.
- Any open positions that were previously copied will remain on your account unless closed manually or according to the offer terms.
- You can resubscribe to the same Provider, or subscribe to a different one, at any time.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
You can't find the Unsubscribe option
- Make sure you're logged in as a client (not a Provider). Then go to My Portfolio, click the Provider's name in the bottom-left, and click Actions in the top-right — Unsubscribe should be an option there. If it still isn't visible, contact Customer Experience via live chat.
Trades are still being copied after you unsubscribed
- Refresh the page and verify your subscription status on My Portfolio. If trades continue to be copied after confirmed unsubscription, contact Customer Experience via live chat with your Trading Account Number and the Provider's name.
Frequently asked questions
Q: What happens to my open trades when I unsubscribe?
A: Any open positions previously copied from the Provider will remain on your account unless closed manually or according to the offer terms.
Q: Can I resubscribe to the same Provider later?
A: Yes. You can resubscribe to the same Provider or subscribe to a different one at any time.
Q: Where do I find my current Providers?
A: After logging in to the Copy Trading platform, click My Portfolio in the top-left. Under the Provider section (bottom-left), you'll see the Providers you're currently subscribed to.
Related articles
- How to become a Follower
- What is Copy Trading and how it works
- Troubleshooting Copy Trading issues