Overview
If you're running into issues with Copy Trading — login problems, registration errors, or trades not being copied — this article walks through the most common fixes.
Step-by-step instructions
Follow the steps below to complete this process:
General first steps
- Refresh the page.
- Try a different browser — Chrome or Firefox usually work best.
- Clear your browser cache and cookies.
- Confirm you're logged in to the correct Dashboard.
- Confirm you have an active INGOT trading account.
Can't log in to the Copy Trading platform
- Confirm you're using your Trading Account Number as the username (not your Client Portal email).
- Confirm you're using your Trading Account Password (not your Client Portal password).
- Check that you've selected the correct Server.
- Refresh the page and try again.
- If you've forgotten your trading account password, see the Password reset article.
Registration form won't submit
- Make sure every required field is filled in.
- Confirm you've ticked "I accept the Terms of Service".
- For Followers — confirm you've selected both a Provider and an Offer.
- Refresh the page and try again.
Trades aren't being copied
- Log in to My Portfolio and verify your subscription is active.
- Check that your trading account has sufficient margin to open the copied trades.
- Check that the Provider is still active and their offer is still open.
- If trades still aren't being copied, contact Customer Experience with your Trading Account Number and the Provider's name.
Join link created but not appearing (Providers)
- Refresh the page after clicking Create.
- Confirm the offer is set to Private — join links only work for private offers.
- If the issue persists, contact Customer Experience via live chat.
Troubleshooting
If you run into issues, the most common causes and fixes are listed below.
None of the above steps worked
- Contact Customer Experience via live chat. Please share which browser and device you're using, and describe exactly what happens (e.g., what error message appears, or where the process fails). Have your Trading Account Number and any relevant Provider name ready.
Frequently asked questions
Q: Which browser should I use?
A: Chrome and Firefox usually work best. Make sure your browser is up to date.
Q: What credentials do I use for Copy Trading?
A: You use your Server, Trading Account Number, and Trading Account Password — not your Client Portal credentials.
Q: I forgot my Trading Account password — where do I reset it?
A: Trading account passwords are separate from your Client Portal password. See the Password reset article for detailed steps on resetting your MT4 or MT5 trading account password.
Related articles
- How to become a Follower
- How to become a Provider
- How to create a shareable Provider link