Skip to main content

Account Security at INGOT

Updated

Overview

INGOT takes account security seriously. We use multiple layers of protection — segregated client funds, SSL encryption, AML/KYC compliance — and provide security tools you can use to protect your own account.

Step-by-Step Instructions

INGOT's side

  1. Segregated client accounts — your funds are held separately from operating funds.
  2. SSL encryption protects data and communications.
  3. AML/KYC compliance protects against fraud.
  4. Ongoing suspicious activity monitoring.

Your side

  1. Set up Two-Factor Authentication (2FA) on your account.
  2. Use a strong, unique password — different from passwords on other sites.
  3. Never share your password or 2FA codes with anyone — including anyone claiming to be from INGOT.
  4. Be alert for phishing emails — INGOT will never ask for your password.

Important Notes

  • INGOT will never ask you for your password or 2FA codes.
  • Only access INGOT through official URLs — the website (www.ingot.io) and the Client Portal (portal.ingotbrokers.com).
  • If you suspect unauthorized access, contact us immediately.

Common Issues & Troubleshooting

  • You think your account has been accessed

    • Contact our Customer Experience team immediately. Change your password if you can still log in.

  • You received a suspicious email

    • Do not click links. INGOT will never ask for credentials by email.

  • Your account is locked after failed attempts

    • Wait 30 minutes — most lockouts auto-resolve. Contact us if still locked.

Frequently Asked Questions

Q: Are my funds insured?

A: Segregation provides strong protection. For specific insurance, contact our team.

Q: How do you protect my data?

A: SSL encryption and standard cybersecurity practices. Enable 2FA to add another layer.

Related Articles

  • Safety of Your Funds at INGOT
  • Setting Up and Using 2FA
  • How to Reset Your Client Portal Password