Overview
INGOT's Customer Experience team is here to help. We're available Monday to Friday, 24 hours a day (GMT+3) across multiple channels.
Step-by-Step Instructions
During working hours
- Live chat on the INGOT website — fastest way to reach us.
- Phone: +248 4345580.
- Email — see the Contact Us page for current addresses.
- Client Portal
- Help Center
Outside working hours
- Submit a ticket through the Help Center at get.ingot.help.
- From your Client Portal
- Click Submit a Request, fill in your details, submit.
- We'll respond as soon as we're back online.
Important Notes
- Working hours: Monday to Friday, 24 hours a day (GMT+3).
- For security concerns (unauthorized access, lost email), contact us immediately — these are highest priority.
- Have your registered email and account information ready to speed up resolution.
Frequently Asked Questions
Q: What are INGOT's support hours?
A: Monday to Friday, 24 hours a day (GMT+3).
Q: How fast will I get a response?
A: Live chat is typically minutes during working hours, client Portal and email.
Related Articles
- Account Security at INGOT
- INGOT's Legal Documents