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Managing Your Trading Accounts

Updated

Overview

You can manage all your trading accounts from your INGOT Client Portal — open new accounts, change passwords, retrieve credentials, and close accounts you no longer need.

Step-by-Step Instructions

Opening additional trading accounts

  1. Log in to your Client Portal.
  2. Go to Accounts and select Open New Account.
  3. Choose the platform (MT4 or MT5) and account type (EVO or Standard).
  4. Your new credentials will be sent to your registered email.

Changing your trading account password

  1. Log in to your Client Portal.
  2. Go to Accounts.
  3. Click the three dots next to the relevant trading account.
  4. Click Change Password.
  5. Choose Master or Investor password and follow the prompts.
  6. Your new password will be sent to your registered email.

Closing a trading account

  1. Submit it to our Customer Experience team.
  2. Our team will process the closure and confirm with you.

Important Notes

  • Master and Investor are different passwords. Master = full access. Investor = read-only.
  • Trading account credentials are different from your Client Portal credentials.

Common Issues & Troubleshooting

  • You can't find your trading account credentials

    • Check your welcome email titled "It's Official: You're a Trader!" — sent when the account was created.

  • You're not sure which password to reset (Master or Investor)

    • Master is for trading. Investor is read-only for sharing with managers. Most resets are Master.

Frequently Asked Questions

Q: Can I have multiple trading accounts?

A: Yes — multiple accounts under one Client Portal (5 Live Trading Accounts).

Q: Can I switch from MT4 to MT5?

A: Open a new MT5 account in your Client Portal — you can keep both active.

 

Related Articles

  • How to Reset Your Client Portal Password
  • INGOT's Legal Documents
  • Introduction to MT4 at INGOT