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What to do if you do not receive login emails

Updated

Overview

If you are not receiving emails from INGOT — including password reset emails, 2FA verification codes, or welcome emails — this article walks you through the most common causes and fixes.

Most missing-email issues are caused by spam filters, mistyped email addresses, or email deliverability settings.

Step-by-step instructions

Run through these checks in order:

  1. Check your spam, junk, promotions, and updates folders.
  2. Confirm the email address you used is the one registered to your INGOT account.
  3. Add customerservice@ingotbrokers.com to your safe sender list to prevent future emails from being filtered.
  4. Wait up to 10 minutes during high traffic before assuming the email is lost.
  5. If still not received, request a new email (for password resets or 2FA codes) or contact Customer Experience for welcome emails.

Troubleshooting

  • The email is in your spam folder

    • Move it to your inbox and mark it as Not Spam to help future emails arrive correctly.

  • You entered the wrong email when requesting a reset

    • Try again with the email registered to your INGOT account. If unsure, contact Customer Experience to confirm the registered email on file.

  • Your email provider is blocking INGOT emails

    • Add customerservice@ingotbrokers.com to your safe sender list, and check that your email account has not flagged the domain.

  • You no longer have access to your registered email

    • For security, email changes require identity re-verification. Contact Customer Experience with a clear photo of your government-issued ID (front and back) and a selfie of you holding the ID.

  • You receive some INGOT emails but not others

    • Some clients have filters that catch specific types of emails. Check your email rules and filters, and confirm INGOT's domain is whitelisted.

Frequently asked questions

Q: What domain do INGOT emails come from?

A: Most account emails come from customerservice@ingotbrokers.com. Other automated emails (such as trading platform notifications) may come from related domains.

Q: How long should I wait before assuming an email is lost?

A: Allow up to 10 minutes during high traffic periods. If nothing has arrived by then, the email likely failed to deliver.

Q: Can I request the same email multiple times?

A: Yes. You can request a password reset or 2FA code multiple times, but each new request invalidates the previous one — only the most recent link or code will work.

Q: Will my reset email expire?

A: Yes. Password reset links expire after 30 to 60 minutes. 2FA codes expire much faster — typically within a minute or two.

 

Related articles

  • How to reset your Client Portal password
  • How to find your trading account credentials
  • How to enable or disable Two-Factor Authentication
  • Troubleshooting Client Portal login issues