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How to log in to MetaTrader 4

Updated

Overview

MetaTrader 4 (MT4) is the trading platform used to place trades on your INGOT trading account. To log in, you need the credentials sent in your welcome email, along with the correct broker and server name.

These credentials are different from your Client Portal login. Make sure you are using your trading account number — not your email address — and the trading password from your welcome email.

 

Step-by-step instructions

The login steps differ by device. Follow the instructions for the device you are using:

iPhone or iPad (iOS)

  1. Open the MetaTrader 4 app.
  2. Tap Settings at the bottom right.
  3. Tap New Account.
  4. Tap Login to an existing account.
  5. Search for INGOT SC Ltd and select it from the results.
  6. Choose the server INGOTSC-Server.
  7. Enter your trading account number and trading password.
  8. Tap Sign In.

Android phone or tablet

  1. Open the MetaTrader 4 app.
  2. Tap the menu icon at the top left.
  3. Tap Manage Accounts.
  4. Tap the + icon to add a new account.
  5. Tap Login to an existing account.
  6. Search for INGOT SC Ltd and select it from the results.
  7. Choose the server INGOTSC-Server.
  8. Enter your trading account number and trading password.
  9. Tap Sign In.

Windows desktop

  1. Open the MetaTrader 4 application.
  2. Click File in the top menu.
  3. Click Login to Trade Account.
  4. If INGOT is not in the server list, click File then Open an Account, and search for INGOT SC Ltd.
  5. Select the server INGOTSC-Server.
  6. Enter your trading account number and trading password.
  7. Click Login.

Mac desktop

MetaTrader does not have an official Mac version. You can use one of the following alternatives:

  1. Use the MT4 Web Trader from your browser without installing anything.
  2. Use the MT4 mobile app on iPhone or iPad.
  3. Run the Windows version of MT4 using a virtualization tool such as Parallels or PlayOnMac.

Troubleshooting

If MT4 will not let you log in, the most common causes are below.

  • You see "Invalid Account"

    • You are most likely on the wrong server or using the wrong credentials. Confirm you have selected INGOTSC-Server, then check the welcome email titled "It's Official: You're a Trader!" for your correct account number and password.

  • You see "No Connection"

    • Check your internet connection. Confirm you have selected INGOTSC-Server. If the issue persists, restart the app or try connecting from a different network.

  • INGOT does not appear in the broker list

    • Type the full broker name "INGOT SC Ltd" in the search field. Make sure your MT4 app is updated to the latest version. If you still cannot find it, try reinstalling the app.

  • You see "Authorization Failed"

    • This usually means the account number or password is incorrect. Verify both values from your welcome email. If still failing, reset your trading account password from the Client Portal.

 

Frequently asked questions

Q: Where do I find my trading account number?

A: In the welcome email titled "It's Official: You're a Trader!" which was sent automatically when your trading account was created, and from your portal (Accounts)

Q: Can I use the same login for MT4 and MT5?

A: No. Each trading account is created on either MT4 or MT5, and the credentials are not interchangeable.

Q: Can I be logged in to MT4 on more than one device?

A: Yes. You can be logged in to MT4 on multiple devices at the same time.

Q: Can I use MT4 on Mac?

A: Not natively. Use MT4 Web Trader from your browser, the mobile app, or run the Windows version through a virtualization tool such as Parallels.

 

Related articles

  • How to log in to MetaTrader 5
  • How to find your trading account credentials
  • How to find the correct server (INGOTSC-Server)
  • Troubleshooting MetaTrader login issues