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How to reset your Client Portal password

Updated

Overview

If you have forgotten your Client Portal password or want to change it for security reasons, you can reset it yourself in a few steps. This article walks you through the full reset process and explains the password requirements.

Your Client Portal password is separate from your trading account password. Resetting your Portal password does not affect your MT4 or MT5 trading credentials.

 

Step-by-step instructions

Follow these steps to reset your Client Portal password:

  1. Go to the INGOT Client Portal login page.
  2. Click Forgot Your Password? below the login fields.
  3. Enter the email address registered to your INGOT account and click Submit.
  4. Open the password reset email from customerservice@ingotbrokers.com. Check your spam or junk folder if you do not see it within 5 minutes.
  5. Click the reset link inside the email. The link is valid for a limited time and can only be used once.
  6. Enter your new password and confirm it. Your password must meet the requirements listed below.
  7. Click Save. You can now log in with your new password.

Troubleshooting

If you run into issues during the reset, the most common causes and fixes are listed below.

  • You did not receive the reset email

    • Check your spam or junk folder, confirm the email address you entered is the one registered to your INGOT account, and wait up to 10 minutes during high traffic. If the email still has not arrived, request a new reset link.

  • The reset link is not working

    • Reset links expire after 30 to 60 minutes and can only be used once. Request a new link if yours has expired. You can also try opening the link in a different browser or in private/incognito mode.

  • You no longer have access to your registered email

    • For your security, email changes require identity re-verification by our team and cannot be processed through chat. Please contact Customer Experience with a clear photo of your government-issued ID (front and back) and a selfie of you holding the ID.

  • Your new password is being rejected

    • Confirm your new password meets all the requirements: 8 to 15 characters, at least one uppercase letter, lowercase letter, number, and special character.

 

Frequently asked questions

Q: What are the password requirements?

A: 8 to 15 characters, with at least one uppercase letter (A to Z), one lowercase letter (a to z), one number (0 to 9), and one special character (for example, ! @ # $).

Q: How long does a reset link stay valid?

A: Reset links are valid for 30 to 60 minutes and can only be used once. Request a new one if needed.

Q: Will resetting my Portal password change my MT4 or MT5 password?

A: No. The Client Portal password and your trading account passwords are completely separate.

Q: Can I reuse my old password?

A: For security reasons, you cannot reuse a recent previous password. Please choose a new one.

 

Related articles

  • How to find your trading account credentials
  • Difference between Client Portal and Trading Account credentials
  • Troubleshooting Client Portal login issues
  • What to do if you do not receive login emails