| If your credit card is lost, stolen, damaged, or canceled during the deposit or withdrawal process, you can delete the card’s financial information from your portal. To do this, follow these steps: |
| 1. Go to the "Financial Information" tab under "Fund Management." |
| 2. Click the "X" button next to the credit card number you wish to delete. |
| 3. Additionally, it’s important to inform your bank as soon as possible. Once you’ve done that, please contact us through any of the following channels so we can assist you in removing the credit card details from your account: |
| - Via Live Chat. |
| - Email: customerservice@ingotbrokers.com |
| - By submitting a ticket. |
| - By texting your Account Manager. |