| 1. The "Authorization Failed" message typically occurs due to incorrect login details or an incorrect server name. When you registered with us, you should have received your login credentials via email. |
| 2. To avoid errors, try typing your password instead of copying and pasting, as this can inadvertently include spaces or extra characters. |
| 3. If you continue to encounter this issue, please reach out to our Customer Service Team at customerservice@ingotbrokers.com |